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Senior Technical Writer



Marketing & Communications, IT
Chennai, Tamil Nadu, India
Posted on Tuesday, May 23, 2023
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”
We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.
With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the third time, and our exceptional Glassdoor rating (4.7 out of 5!) reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
Alation is seeking a Senior Technical Writer to join our team in Chennai, India.
As part of Alation’s Documentation team, you will be responsible for developing comprehensive documentation that meets the Software Industry standards and ensures that our customers can always find the information they need. We are looking for a technical writer who is motivated and passionate about transforming complex technical concepts into user-friendly, clear instructions setting up Alation users for success.
What you’ll do:
Gain a deep understanding of the product in order to translate complex product information into engaging content meeting the needs of the target audience
Author various types of technical documentation, with a primary focus on developing and updating connector documentation
Research, draft, write, and edit new and existing content, working closely with various teamsIndependently gather information from subject matter experts
Perform peer documentation reviewsWork closely with SMEs to ensure documentation quality, including technical deep-dives and testing the documentation
Collaborate with teams across the company to create and maintain a continuous information flow and a successful product information strategy
Contribute to fast-paced product releases, including monthly and weekly releasesMaintain existing information architecture and repositories
You should have:
Bachelor’s degree in a relevant field (Computer Sciences or Science)
Exceptional written and verbal communication skills in the English language
3-5 years of experience in the software industry creating documentation for software products
A clear understanding of style guides and their applicationA clear understanding of target audiences and their defining role for technical documentation
Experience with GitHub and/or MadCap FlareA solid understanding of information architecture as applied to technical documentationFamiliarity with data and big data concepts, data analysis, and BI solutions (for example, Tableau)A good understanding of relational and other types of databases
Ability to work independently and on a team
A big plus if you have experience in the following areas:
Comfortable working in a fast-paced, rapidly changing environmentAbility to work on doc tasks of moderate to wide scope and moderate to high complexity
Strong analytical skillsCreativity and curiosity, motivation to get to the root cause, and attention to detail
Experience with the “docs-as-code” concept, reStructuredText, and Sphinx is a plusFamiliarity and experience with the UX area of software products is a plus
More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.
Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
and much, much more!